Posts Tagged ‘Customer Service’

E-retailers make gains in multiple customer service channels, study finds InternetRetailer.com Online retailers posted gains in just about every area of customer service —from e-mail to self-service to contact center—according to a test by eGain … Cross-Agent and Cross-Channel Customer Experience Declines in Financial … PR.com (press release) all 10 news articles »

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E-retailers make gains in multiple customer service channels,…

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DiscountMugs.com receives recognition from the Better Business Bureau (BBB) for its quality customer service. Their customer service attributed to an “A” rating with the BBB and is one of the reasons they have 99% positive customer reviews.

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DiscountMugs.com Customer Service Receives BBB Recognition (PRWeb…

GigaOm (blog) Smart Meters: Time for a Customer Service Reboot GigaOm (blog) … and get access to all of the valuable research on GigaOM Pro! How can utilities who are behind the times on the customer service front get caught up? and more »

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Smart Meters: Time for a Customer Service Reboot – GigaOm (blog)

The Consumerist (blog) Leaks: How Much It Sucks To Be A Comcast Customer Service Rep The Consumerist (blog) Step into the flesh of a Comcast customer service rep. Doesn’t it feel nice? Yes, yes. This is what it’s like to work for Awesome Cable Inc. Now you know … and more »

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Leaks: How Much It Sucks To Be A Comcast Customer Service Rep -…

Apple earned the top spot in a recent Consumer Reports computer tech support customer service survey. Apple managed to earn the highest rating overall, and also landed to top scores in laptop and desktop computer tech support.

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News: Apple Tops Consumer Reports Customer Service Survey (The…