Posts Tagged ‘research’

MOUNTAIN VIEW, CA–(Marketwire – 03/10/10) – eGain Communications Corporation (OTC.BB: EGAN – News ), the leading provider of multichannel customer service and knowledge management software for on-site and on-demand deployment, today announced that the North American retail sector ranked first overall in customer service in eGain’s latest research. Overall performance for the sector increased …

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Retail Sector Ranks First in Customer Service in Multi-Industry…

Amazon has remained top of the UK ecommerce shops in terms of visits, followed by Argos and Play.com, according to the latest research from IMRG and Hitwise.

Excerpt from:
Top 50 online retailers in the UK (Netimperative)

We are looking for a talented Research Scientist to take our industry best search optimization technology to the next level of sophistication and elegance. The successful candidate will be able to extend the current algorithms as well …

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Job: Research Scientist at Webtrends

Mountain View, California – February 23, 2010 – eGain Communications Corporation, the provider of multichannel customer service and knowledge management software for on-site or on-demand deployment, reported that over 70% of leading North American enterprise businesses were rated “below average” or “poor” in multichannel customer service experience.

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Multichannel Experience Most Dysfunctional Aspect of Customer…

New Yorkand#8212;Fortune 500 companies spend huge sums on paid search campaigns but generally fail to coordinate these efforts with their search engine optimization search query results, according to a study by search optimization company…

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Study: Large companies still stumbling with SEO (BtoB Magazine)